Effective Date: [01/08/2026]
Welcome to Paudha Point. We are committed to providing healthy plants, premium gardening products, and a reliable shopping experience. Because we deal with live plants as well as gardening accessories, our refund and return policy has been designed to protect both our customers and the quality of our products. Please read this policy carefully before placing an order. By shopping with Paudha Point, you agree to the terms described on this page.
Our Commitment to Customer Satisfaction
At Paudha Point, every order is carefully inspected before dispatch. In addition, our team uses secure packaging to protect plants, pots, and gardening products during transit. However, shipping conditions and the nature of live plants may occasionally result in issues. Therefore, if you receive a damaged, incorrect, or incomplete order, we encourage you to contact us as soon as possible so we can resolve the matter quickly.
Our goal is to provide a fair, transparent, and customer-friendly resolution process.
Products Eligible for Return or Replacement
You may request a return, replacement, or refund under the following circumstances:
- You received a damaged product.
- You received the wrong product.
- One or more items were missing from your order.
- The product is defective or unusable.
- The product is significantly different from its description on our website.
To help us process your request efficiently, please contact us within 24 hours of delivery for live plants and within 7 days for eligible non-living products. Additionally, include your order number, clear photographs of the product, photographs of the packaging, and a brief description of the issue.
Live Plant Return Policy
Plants are living products, and every plant grows naturally. Therefore, slight variations in height, colour, leaf count, and shape are normal. Seasonal changes may also affect the appearance of plants during transportation. Consequently, these natural variations are not considered defects.
However, if your plant arrives dead, severely damaged, broken beyond recovery, or completely different from the product ordered, we will review your request and, if approved, provide a replacement or refund.
For faster processing, we recommend recording an unboxing video and taking clear photographs immediately after opening the package.
Non-Returnable Products
Some products cannot be returned because of hygiene, perishability, or safety reasons. These products include:
- Seeds
- Bulbs
- Fertilizers
- Potting Mix
- Garden Soil
- Compost
- Cocopeat
- Plant Food
- Pesticides
- Fungicides
- Customized Products
- Gift Cards
- Clearance Sale Products
Nevertheless, if any of these products arrive damaged, defective, or incorrect, please contact our support team within the applicable reporting period.
Return Time frame
The following return windows apply to different product categories.
| Product Category | Return Request Period |
|---|---|
| Live Plants | Within 24 Hours |
| Pots & Planters | Within 7 Days |
| Gardening Tools | Within 7 Days |
| Garden Decor | Within 7 Days |
| Accessories | Within 7 Days |
| Wrong Product | Within 7 Days |
| Damaged Product | Within 24 Hours |
Replacement Process
Once we receive your request, our support team will verify the information provided. After successful verification, we will arrange a replacement whenever the product is available. If the same item is unavailable, we may offer a similar product, store credit, or a full refund depending on the situation.
Furthermore, replacement orders are processed as quickly as possible to minimize inconvenience.
Refund Policy
Refunds are approved only after verification. Once approved, refunds will be processed using the original payment method whenever possible.
Typical processing times are:
- UPI – 2 to 5 Business Days
- Debit Card – 5 to 7 Business Days
- Credit Card – 5 to 7 Business Days
- Net Banking – 5 to 7 Business Days
- Wallet Payments – 2 to 5 Business Days
Although we process refunds promptly, your bank or payment provider may require additional processing time.
Order Cancellation
Orders may be cancelled before they are shipped. However, once an order has been dispatched, cancellation may no longer be possible because the shipment is already in transit.
If you wish to cancel an order, please contact our customer support team immediately.
Damaged or Incorrect Deliveries
If you receive a damaged package, please avoid discarding the original packaging until the issue has been resolved. Instead, take clear photographs of the product and packaging. Additionally, recording an unboxing video can significantly speed up the verification process.
Similarly, if you receive the wrong product, please avoid using it and contact us immediately. After verification, we will arrange a replacement or provide an appropriate resolution.
Return Shipping
If the error occurred due to our mistake, such as shipping the wrong product or delivering a damaged item, Paudha Point will bear the return shipping cost wherever applicable.
On the other hand, if a return is approved for reasons not related to our error, return shipping charges may apply.
Corporate and Bulk Orders
Corporate, wholesale, customized, and bulk orders may have different return and refund conditions based on the quotation or agreement shared before purchase. Therefore, customers placing corporate or bulk orders should review the applicable terms before confirming the order.
For corporate enquirers, please contact corporate@paudhapoint.com.
Need Assistance?
Our customer support team is always ready to help.
Email: support@paudhapoint.com
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
Helpful Pages
Before placing your order, we recommend reviewing the following pages:
- Shipping Policy
- Privacy Policy
- Terms & Conditions
- Contact Us
- Frequently Asked Questions (FAQ)
These pages provide additional information about deliveries, payments, privacy, and customer support.
Consumer Rights
Paudha Point values fair business practices and customer satisfaction. Furthermore, customers can learn more about consumer rights in India by visiting the official Department of Consumer Affairs, Government of India.
Thank You
Thank you for choosing Paudha Point. We appreciate your trust and remain committed to delivering healthy plants, premium gardening products, and dependable customer service. As our business grows, we may update this policy from time to time. Therefore, we encourage customers to review this page periodically for the latest information.